Privacy policy
What Royal Reserve Limo collects, why we need it, who else sees it, how long we keep it, and how to have it removed. This describes what the system actually does.
Who we are
Royal Reserve Limo is a chauffeur and black car service operating in Washington DC, Maryland and Northern Virginia. For anything in this policy, contact [email protected] or (202) 555-0147.
What we collect
Only what a chauffeur booking needs:
- Your name, email address and phone number, so we can confirm the trip and the chauffeur can reach you.
- Pickup and destination addresses, and any stops, because that is the trip.
- Date, time, vehicle, passenger and bag counts.
- Flight number, if you give one, so we can track the arrival and wait from the actual landing time.
- Notes you write for the chauffeur. Please do not put anything sensitive here: it is shown to the chauffeur assigned to you.
- Company name, if you provide one for a corporate booking.
Payment details
We never see or store your card number. Card details are entered directly with Stripe and stay with Stripe. What we hold is a reference that lets us charge the card you approved, and the last four digits and card brand for your receipt. Nobody at Royal Reserve Limo can read your full card number, because it is not in our system to read.
What we do not collect
No advertising trackers, no analytics profiling, no third-party marketing pixels, and no location tracking of customers. We do not sell personal information, and we do not share it for advertising.
Cookies
The public site sets no cookies at all. There is no cookie banner because there is nothing to consent to.
Two sign-in cookies exist and are strictly necessary: one for the operations screen and one for the chauffeur portal. They hold a signed session and expire after twelve hours. Neither is used for tracking.
Who else sees your information
Four services, each doing one job:
| Service | What it receives | Why |
|---|---|---|
| Stripe | Card details, your name and email | To hold the card and take payment |
| Resend | Your email address and the message | To deliver confirmations and receipts |
| Twilio | Your phone number and the message | To send trip text messages |
| Google Maps | The addresses you type | Address suggestions, and measuring the route to price it |
Worth knowing: address suggestions are provided by Google, so what you type into the pickup and destination fields is sent to Google as you type, under Google's own privacy policy. This is how the route is measured and the fare calculated.
Your assigned chauffeur is shown your name, phone number, the addresses, and your notes, so they can carry out the trip. Chauffeurs are never shown what you paid, your email address, or your payment details.
Beyond these, information is disclosed only where the law requires it.
Text messages
If you give a mobile number, we may text you about your trip: confirmation, chauffeur assignment, and arrival. These are service messages about a booking you made, not marketing.
Reply STOP to any message to opt out. That is honoured immediately and permanently for that number, and we will contact you by email and phone instead. Reply HELP for contact details. Message and data rates may apply.
How long we keep it
Reservation records are kept while the booking is live and afterwards as a business record, because tax and accounting rules require it and because a dispute about a charge can arrive months later. Payment records are held by Stripe under their own retention rules.
If you ask us to delete your information, we will remove what we are not legally required to keep, and tell you plainly what has to remain and why.
Your rights
You can ask us to:
- Tell you what we hold about you.
- Correct anything that is wrong.
- Delete what we are not required to keep.
- Send you a copy of your booking history.
Email [email protected] and we will respond within 30 days. We will not charge you for this and we will not make it difficult.
If you are a Virginia, Maryland or other US state resident with statutory privacy rights, those rights apply and the same address reaches us. We do not sell personal information or process it for targeted advertising, so there is nothing to opt out of on those grounds.
How it is protected
Traffic to the site is encrypted. The database connection is encrypted and the server verifies the database's certificate. Card details never enter our systems. Access to the operations screen is password protected, and chauffeur portal links are stored only as a one-way fingerprint, so a copy of our database does not hand over anyone's access.
No system is perfect. If we discover a breach affecting your information, we will tell you.
Children
Royal Reserve Limo is for adults booking travel. We do not knowingly collect information from anyone under 13. Children of course travel as passengers; we simply do not collect their details.
Changes to this policy
If this policy changes materially, the date at the top changes and we will say what changed rather than quietly revising it.